Terms of Use

This Terms of Use (this “Agreement”) is an agreement between you and The Double H Experience (“Double H”, “us”, “we”, or “our”) and governs your use of all Double H Services.  You unconditionally accept and agree to be bound by the terms and conditions in this Terms of Use including the Privacy Policy as well any applicable laws and guidelines when you access the Double H Platform or use any of the Double H Services.  If you disagree with any part hereof, kindly desist from using the Double H Platform or any of the Double H Services.  You should read all of these terms carefully.

Our Services

Double H is a lifestyle and luxury brand that provides luxury, smart apartments on a short-let basis (“Double H Services”).  Double H acts as such by creating, hosting, maintaining our website, mobile application, social media accounts (altogether referred to as “Double H Platform”).

The Double H Platform enable you and other users to – 

  1. Book short-let apartments;
  2. Make enquiries about Double H Services; and
  3. Make Customer complaints 

 

Our Apartment

We currently provide 15 (fifteen) luxury apartments (“Double H Apartments”) which are located in Lagos, Nigeria.

Each Double H Apartment promises to deliver exquisite taste with a seamless blend of luxury and smart features.

All pictures of the Double H Apartments on the Double H Platform are for illustration purposes only, therefore, actual apartments may vary due to enhancements in the interior decoration, furniture or fittings.  We will endeavour to update pictures and depictions of the Double H Apartments on the Double H Platform at the earliest opportunity and notify guests if the changes to the properties change the nature of the accommodation.

The differences between the pictures of the Double H Apartments on the Platform and those actually found at the property do not constitute a basis for cancellation, refunds or other claims against us. We will not be liable to Guests in the event of changes made to a property by us and not notified Guests.

 

Eligibility

To be eligible to use or access the Double H Services and the Double H Platform, the following conditions must be met by you –

  1. as an individual, be at least 18 or be of legal age to form a binding contract under applicable laws; 
  2. as an individual, legal person, or other organization, you have full power, authority and capacity to accept these Terms of Use;
  3. as an employee or agent of a legal entity, you must have the full power, authority and capacity to accept these Terms of Use on their behalf and bind such legal entity to these Terms of Use;
  4. you have not been previously restricted from using or accessing the Double H Platform and Double H Services 
  5. your use of Double H Services will not violate any applicable laws and regulations applicable to you.

 

Bookings

You may book Double H Apartments via –

  1. Double H Website (www.thedoubleh.co)
  2. Instagram account (@thedoublehexperience)
  3. Accredited WhatsApp account (+234 907 562 0497)
  4. Double H mobile app.

The minimum period for a booking is 1 day 

Bookings shall be deemed confirmed upon the payment of the applicable fees and the issuance of a receipt confirming the same.

If you intend to extend your stay at a booked apartment, you must notify your personal concierge at least 48 (forty-eight) hours before the check-out date otherwise the extension of your booking shall be subject to its availability.

Early Check-In and Late Check-out

The check-in time is 2:00 pm and the check-out time is 12:00 pm.

Early check-ins (0-2hrs before check-in time) shall attract a fee equal to 20% of the booking rate for the respective short-let apartment.
Late check-outs 0-2hrs after the check-out time shall attract a fee equal to 20% of the booking rate for the respective short-let apartment.

Late check-outs more than 2 hours after the check-out time shall attract a fee equal to 20% of
the booking rate for the respective short-let apartment.

 

Refund Policy 

With respect to cancellation of bookings and any refunds thereupon, you agree as follows –

  1. If you cancel your booking 4 – 7 days before check-in date, you will receive a full refund less bank transfer charges.
  2. If you cancel your booking 2-4 days before the check-in date, you will get a full refund less (i) bank transfer charges and (ii) administration fee of N10,000 (ten thousand naira only)
  3. If you cancel your booking 24hrs before check-in date, you will get a refund of an amount equal to 85% of the booking fee.

The refunds shall be processed and sent to your designated bank account within 3 – 5 working  days from the cancellation of the booking.

 

Security Deposit

In addition to the applicable short-lease fee, you shall pay a refundable security deposit in the sum of N100,000 (one hundred thousand naira).  Fee subject to amendment at the discretion of Double H.

Double H shall refund the security deposit to you after you deliver up the possession of the leased Double H Apartment.  

In the event that there are damages to the leased Double H Apartment or any debt outstanding, Double H may, without prejudice to its rights and remedies at law or equity, deduct from the security deposit, all the costs of the damage and outstanding debt from the security deposit, and remit the balance to you.

 

Use of Personal Information

You hereby acknowledge that in order to use or access the Double H Platform or Double H Services, you must provide us with correct and updated Personal Information.  

Personal Information may include –identity information, address information, and transaction data.  Your Personal Information shall be properly protected and kept confidential at all times.

We may use, process, store and transfer your Personal Information in order to –

  1. complete your booking
  2. provide Double H Services to you;
  3. comply with applicable laws and regulatory requirements;
  4. secure your Double H user account and maintain data and information security;
  5. verify the identity details and bank account details which you provide to us;
  6. protect our vital interests and that of others;
  7. provide service communications;
  8. provide customer service;
  9. facilitate corporate reorganisations; and 
  10. implement direct marketing campaigns.

 

Security and unauthorised use

Double H remains committed to providing adequate data and information security to ensure the detection and prevention of fraudulent and unauthorised access to Double H user accounts, however, it is of utmost importance that Double H Users treat the credentials used to access Double H Platform as confidential information and avoid the disclosure of the same to anybody.

You hereby agree that you are responsible for maintaining adequate confidentiality and control of any and all credentials that you use to access the Double H Services or Double H Platform.

You acknowledge that Double H shall not in any way be liable for any loss, damage or costs caused by authorized or unauthorized use of your Double H user account credentials.

We will never request for your credentials via email, SMS or any other means of communication.  If you receive such communication, please disregard and contact us below –

Double H Customer Service Desk

Email address: [email protected] 

You should immediately notify The Double H if you believe there has been an unauthorized transaction or unauthorized access to your Double H user account or your password or PIN has been compromised.

 

Prohibited Activities

During the use of The Double H Platform or The Double H Apartments and in the course of your interactions with The Double H, affiliated third parties or other Double H users, you will not –

  1. Breach this Terms of Use, any policy and/or any agreement that you have agreed to with Double H;
  2. Smoke within the Double H Apartment and its premises;
  3. Carry on, create or permit within the Double H Apartment and its premises, any offensive, noisy or dangerous activity, odour or fumes, or any nuisance or anything against public policy, nor commit or allow to be committed any waste in, on or about The Double H Apartment and its premises.
  4. Entertain more than 5 (five) guests within the Double H Apartment and its premises
  5. Keep or permit to be kept, pets and animals within the Double H Apartment and its premises
  6. Engage in or facilitate fraudulent activities including but not limited to taking any actions that defraud The Double H or a Double H user;
  7. Infringe on The Double H or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
  8. Act in a manner that is defamatory, trade libellous, threatening or harassing to The Double H, our employees, agents or other Double H users;
  9. Provide false, inaccurate or misleading Personal Information;
  10. Engage in potentially fraudulent or suspicious activity and/or transactions;
  11. Receive or attempt to receive chargeback from both The Double H and bank for the same transaction during the course of a dispute;
  12. Take any action that imposes an unreasonable or disproportionately large load on our infrastructure; and
  13. Facilitate any viruses, trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or Personal Information;

 

Termination and Restriction of Access

You hereby acknowledge that Double H reserves the right to restrict access to The Double H Services, The Double H Platform or The Double H Apartment and/or the termination of this Agreement upon the reasonable suspicion that you have contravened any of the terms and conditions contained in this Terms of Use.

The Double H, in its sole discretion, reserves the right to terminate this Agreement and/or access to The Double H Services and The Double H Platform for any reason and at any time upon notice and payment to you of any unrestricted funds held in your wallet pending an investigation or dispute resolution.  If we limit access to your Double H user account, including through the placement of a lien on your wallet, we will provide you with notice of our actions, and the opportunity to request restoration of access.

 

Disclaimers and Limitation of Liability

THE DOUBLE H SERVICES AND PLATFORM ARE PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OF WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. DOUBLE H, OUR PARENT AND AFFILIATES, OUR OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES, EMPLOYEES AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

The aggregate liability of The Double H and its subsidiaries, affiliates, officers, directors, agents, employees or suppliers to any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with any use of, or inability to use of The Double H Platform or The Double H Services shall be limited to the total fees paid by you for the short term lease.

 

Changes

The Double H reserves the rights to make changes to this Terms of Use without notice.  

Notwithstanding the foregoing, we will do our best to notify you of any changes to the Terms of Use and any such notice will be published on The Double H Platform by posting same on our website, sending push notifications through on the mobile app or sending an email to the email address associated with your Double H user account.

 

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