1. Our Services
Double H is a lifestyle and luxury brand that provides luxury, smart apartments on a short-let basis (“Double H Services”). Double H acts as such by creating, hosting, and maintaining our website, mobile application, and social media accounts (all together referred to as “Double H Platform”).
The Double H Platform enable you and other users to –
2. Our Apartment
We currently provide 15 (fifteen) luxury apartments (“Double H Apartments”) which are located in Lagos, Nigeria.
Each Double H Apartment promises to deliver exquisite taste with a seamless blend of luxury and smart features.
All pictures of the Double H Apartments on the Double H Platform are for illustration purposes only, therefore, the actual apartment may vary due to enhancements in the interior decoration, furniture or fittings. We will endeavour to update pictures and depictions of the Double H Apartments on the Double H Platform at the earliest opportunity and notify guests if the changes to the properties change the nature of the accommodation.
The differences between the pictures of the Double H Apartments on the Platform and those actually found at the property do not constitute a basis for cancellation, refunds or other claims against us. We will not be liable to Guests in the event of changes made to a property by us and not notified Guests.
To be eligible to use or access the Double H Services and the Double H Platform, the following conditions must be met by you –
You may book Double H Apartments via –
The minimum period for booking some of our apartments is 3 (three) days.
Bookings shall be deemed confirmed upon the payment of the applicable fees and the issuance of a receipt confirming the same.
If you intend to extend your stay at a booked apartment, you must notify your personal concierge at least, 48 (forty-eight) hours before the check-out date otherwise the extension of your booking shall be subject to its availability.
5. Early Check-in and Late Check-out
The check-in time is 2:00 pm and the check-out time is 12:00 pm.
Early check-ins (0-2hrs before check-in time) shall attract an additional fee equal to 20% of the booking rate for the respective short-let apartment.
Late check-outs 0-2hrs after the check-out time shall attract an additional fee equal to 20% of the booking rate for the respective short-let apartment.
Late check-outs more than 2 hours after the check-out time shall be construed as an extension of your booking by an additional night and you shall be liable to pay the applicable booking fee for the night.
6. Refund Policy
You hereby acknowledge that when bookings are confirmed, we make the apartments unavailable to other customers and also assign resources to get the apartment ready for your stay. Hence, cancellations impact our business operations and profitability.
Due to the foregoing, you hereby agree as follows with respect to the cancellation of bookings and any refunds thereupon –
The refunds shall be processed and sent to your designated bank account within 3 (three) days from the cancellation of the booking.
7. Security Deposit
In addition to the applicable short-lease fee, you shall pay a refundable security deposit in the sum of N50,000 – N100,000 (Fifty to One Hundred Thousand Naira) depending on the length of stay. The fee is subject to amendment at the discretion of Double H.
Double H shall refund the security deposit to you after you deliver the possession of the leased Double H Apartment.
8. Use of Personal Information
You hereby acknowledge that in order to use or access the Double H Platform or Double H Services, you must provide us with correct and updated Personal Information.
Personal Information may include –identity information, address information, and transaction data. Your Personal Information shall be properly protected and kept confidential at all times.
We may use, process, store and transfer your Personal Information in order to –
9. Security and unauthorised use
Double H remains committed to providing adequate data and information security to ensure the detection and prevention of fraudulent and unauthorised access to Double H user accounts, however, it is of utmost importance that Double H Users treat the credentials used to access Double H Platform as confidential information and avoid the disclosure of same to anybody.
You hereby agree that you are responsible for maintaining adequate confidentiality and control of any and all credentials that you use to access the Double H Services or Double H Platform.
You acknowledge that Double H shall not in any way be liable for any loss, damage or costs caused by authorised or unauthorised use of your Double H user account credentials.
We will never request your credentials via email, SMS or any other means of communication. If you receive such communication, please disregard it and contact us below –
Double H Customer Service Desk
Email address: [email protected]
You should immediately notify Double H if you believe there has been an unauthorised transaction or unauthorised access to your Double H user account or if your password or PIN has been compromised.
10. Prohibited Activities
During the use of the Double H Platform or Double H Apartments and in the course of your interactions with Double H, affiliated third parties or other Double H users, you will not;
11. Termination and Restriction of Access
Double H, in its sole discretion, reserves the right to terminate this Agreement and/or access to the Double H Services and Double H Platform for any reason and at any time upon notice and payment to you of any unrestricted funds held in your wallet pending an investigation or dispute resolution. If we limit access to your Double H user account, including through the placement of a lien on your wallet, we will provide you with notice of our actions, and the opportunity to request restoration of access.
12. Disclaimers and Limitation of Liability
THE DOUBLE H SERVICES AND PLATFORM ARE PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OF WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. DOUBLE H, OUR PARENT AND AFFILIATES, OUR OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES, EMPLOYEES AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
The aggregate liability of Double H and its subsidiaries, affiliates, officers, directors, agents, employees or suppliers to any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with any use of, or inability to use of the Double H Platform or Double H Services shall be limited to the total fees paid by you for the short term lease.
The terms and conditions below will apply to the following properties listed on the Double H platform: Bel Air Crest Executive, Bel Air Crest Presidential, Bel Air Crest Deluxe, Number One Oxford Classic, Number One oxford Deluxe, Number One Oxford Premier, Number One Oxford King, Kwarleyz Residence Studio, Kwarleyz Residence, Studio, Kwarleyz Residence Loft, Kwarleyz Residence Executive, Kwarleyz Residence Penthouse
Terms and Conditions of Residence
These Terms and Conditions of Residence apply to Number One Oxford Street, Bel Air Crest and Kwarleyz Residence, hereafter referred to as “the Private Residence”.
Booking Cancellation or Amendment: If the booking is cancelled or changed: more than 48 hours before the check-in date, the sum paid (100%) will be refunded to the client or the booking can be carried over to a different period, if the client so desires; less than 48 hours before the check-in date, or in case of a failure to check-in, the guest will be charged the full amount for the entire duration of their stay.
No. 1 Oxford Street hotel & suites a member of Radisson individuals
1 Oxford Street – – Accra Email: [email protected]
Web: www.1oxfordstreetaccra.com; Telephone: +233559889552