Double H is a lifestyle and luxury brand that provides luxury, smart apartments on a short-let basis (“Double H Services”). Double H acts as such by creating, hosting, maintaining our website, mobile application, social media accounts (altogether referred to as “Double H Platform”).
The Double H Platform enable you and other users to –
We currently provide 15 (fifteen) luxury apartments (“Double H Apartments”) which are located in Lagos, Nigeria.
Each Double H Apartment promises to deliver exquisite taste with a seamless blend of luxury and smart features.
All pictures of the Double H Apartments on the Double H Platform are for illustration purposes only, therefore, actual apartments may vary due to enhancements in the interior decoration, furniture or fittings. We will endeavour to update pictures and depictions of the Double H Apartments on the Double H Platform at the earliest opportunity and notify guests if the changes to the properties change the nature of the accommodation.
The differences between the pictures of the Double H Apartments on the Platform and those actually found at the property do not constitute a basis for cancellation, refunds or other claims against us. We will not be liable to Guests in the event of changes made to a property by us and not notified Guests.
To be eligible to use or access the Double H Services and the Double H Platform, the following conditions must be met by you –
You may book Double H Apartments via –
The minimum period for a booking is 1 day
Bookings shall be deemed confirmed upon the payment of the applicable fees and the issuance of a receipt confirming the same.
If you intend to extend your stay at a booked apartment, you must notify your personal concierge at least 48 (forty-eight) hours before the check-out date otherwise the extension of your booking shall be subject to its availability.
The check-in time is 2:00 pm and the check-out time is 12:00 pm.
Early check-ins (0-2hrs before check-in time) shall attract a fee equal to 20% of the booking rate for the respective short-let apartment.
Late check-outs 0-2hrs after the check-out time shall attract a fee equal to 20% of the booking rate for the respective short-let apartment.
Late check-outs more than 2 hours after the check-out time shall attract a fee equal to 20% of
the booking rate for the respective short-let apartment.
With respect to cancellation of bookings and any refunds thereupon, you agree as follows –
The refunds shall be processed and sent to your designated bank account within 3 – 5 working days from the cancellation of the booking.
In addition to the applicable short-lease fee, you shall pay a refundable security deposit in the sum of N100,000 (one hundred thousand naira). Fee subject to amendment at the discretion of Double H.
Double H shall refund the security deposit to you after you deliver up the possession of the leased Double H Apartment.
In the event that there are damages to the leased Double H Apartment or any debt outstanding, Double H may, without prejudice to its rights and remedies at law or equity, deduct from the security deposit, all the costs of the damage and outstanding debt from the security deposit, and remit the balance to you.
You hereby acknowledge that in order to use or access the Double H Platform or Double H Services, you must provide us with correct and updated Personal Information.
Personal Information may include –identity information, address information, and transaction data. Your Personal Information shall be properly protected and kept confidential at all times.
We may use, process, store and transfer your Personal Information in order to –
Double H remains committed to providing adequate data and information security to ensure the detection and prevention of fraudulent and unauthorised access to Double H user accounts, however, it is of utmost importance that Double H Users treat the credentials used to access Double H Platform as confidential information and avoid the disclosure of the same to anybody.
You hereby agree that you are responsible for maintaining adequate confidentiality and control of any and all credentials that you use to access the Double H Services or Double H Platform.
You acknowledge that Double H shall not in any way be liable for any loss, damage or costs caused by authorized or unauthorized use of your Double H user account credentials.
We will never request for your credentials via email, SMS or any other means of communication. If you receive such communication, please disregard and contact us below –
Email address: [email protected]
You should immediately notify The Double H if you believe there has been an unauthorized transaction or unauthorized access to your Double H user account or your password or PIN has been compromised.
During the use of The Double H Platform or The Double H Apartments and in the course of your interactions with The Double H, affiliated third parties or other Double H users, you will not –
The Double H, in its sole discretion, reserves the right to terminate this Agreement and/or access to The Double H Services and The Double H Platform for any reason and at any time upon notice and payment to you of any unrestricted funds held in your wallet pending an investigation or dispute resolution. If we limit access to your Double H user account, including through the placement of a lien on your wallet, we will provide you with notice of our actions, and the opportunity to request restoration of access.
THE DOUBLE H SERVICES AND PLATFORM ARE PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OF WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. DOUBLE H, OUR PARENT AND AFFILIATES, OUR OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES, EMPLOYEES AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
The aggregate liability of The Double H and its subsidiaries, affiliates, officers, directors, agents, employees or suppliers to any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with any use of, or inability to use of The Double H Platform or The Double H Services shall be limited to the total fees paid by you for the short term lease.