The Double H Experience and all of its affiliates (referred to as “Double H” or “we” or “our” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy sets out the terms upon which personal data we collect from you, or that you provide to us, will be processed by us. It also informs you as to how we look after your personal data and tells you about your privacy rights and how the law protects you.
We comply with the requirements of the Nigerian Data Protection Regulations issued by the National Information Technology Development Agency on the protection of the data privacy rights of natural persons.
Double H is a lifestyle and luxury brand that provides luxury, smart apartments on a short-let basis (“Double H Services”). Double H acts as such by creating, hosting, maintaining our website, mobile application, social media accounts (altogether referred to as “Double H Platform”).
The Double H Platform enable you and other users to –
This Privacy Policy applies to users, customers employees, third parties, visitors, clients and other connections (referred to as “you” or “Users”) who order, sign up or interact with us, Double H Platform, or Double H Services.
You reserve the right to exercise your privacy and data protection rights under any applicable law or regulation.
You accept and consent to the terms of this Privacy Policy when you order, sign up or interact with us, Double H Platform, or Double H Services regardless of how they are accessed or used.
If you disagree with any part hereof, kindly desist from ordering, signing up or interacting with us, the Double H Servicers or Double H Platform. You should read all of these terms carefully.
We may modify this Privacy Policy from time to time by publishing or uploading an updated version on our website. The updated version will become effective as of the published date.
Furthermore, if any revised version includes a substantial change in terms, Users shall be informed via email (sent to the email address specified in your account), by means of a notice on the Double H Platform.
If you have any questions about this privacy policy or our privacy practices, please contact us below –
Customer Service Desk
Email address: [email protected] H.co
Personal data or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may store and process all or part of your personal data in Nigeria and elsewhere in the world where our facilities or our service providers are located.
Further details are provided below.
Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth, gender, signature, billing address, email address, identity documents etc.
We may collect and process your Contact Information to enable us complete your bookings; creation of a user account on Double H Platform, comply with applicable laws and regulatory requirements, protect the vital interests of you and others, provide service communications, provide customer service, maintain data and information security, facilitate corporate reorganisations, implement direct marketing campaigns
Usage Data includes data on how you use the Double H Services and Double H Platform and how often you use them. They include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, browser fingerprint, authentication data, security questions, click-stream data, and other data collected via cookies and similar technologies.
We may collect, use and process your Usage Data in order to personalise Double H Services, improve our marketing initiatives and engagement, optimise the Double H Services and Double H Platform, comply with applicable laws and regulatory requirements, detect and prevent fraud, research and development purposes, enhance customer experience and implement third party marketing campaigns, ensure quality control, maintain data and information security.
We may anonymise and aggregate your Usage Data. Anonymised and aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We may share your personal data with certain third-party which we deem necessary in order to provide our Services effectively or comply with applicable laws and regulatory requirements.
Our engagement terms with these third parties shall require them to only use your information in connection with the services they perform for us and prohibit them from selling your information to anyone else. Such engagements shall also be subject to professional duty of confidentiality where applicable.
Further information are set out below –
When you access our websites or use the Double H Services, we may place small data files on your computer or other device. These data files may be cookies, pixel tags, “flash cookies,” or other local storage provided by your browser or associated applications (collectively referred to as “Cookies”). These technologies are used to –
Users can freely decline our Cookies if the web browser or browser add-on permits unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our websites and the Service.
You can delete your account any time. When you delete your account, we delete things all your personal data which we hold. If you do not want to delete your account but want to temporarily stop using Double H Services you may archive your account instead.
If you choose to archive your account –
To archive your account, please follow the steps outlined below –
Your request shall be processed within 3 days and a confirmation email sent to you
If you choose to delete your account –
To delete your account please follow the steps outlined below –
Your request shall be processed within 3 days and a confirmation email sent to you
The Double H Platform may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Double H Platform, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.
We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Double H Platform.
We have put in place appropriate security measures (and contractually require third parties we share your information with to maintain) appropriate physical, technical and administrative safeguards to prevent the personal data from being accidentally loss, misuse or in an unauthorised access, alteration or disclosure of your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
The security of your personal information it is instructive to note that no method of electronic transmission or storage of data guarantees 100% security. Thus, we strive to use commercially acceptable means to protect your personal information and we cannot guarantee its absolute security.
Based on the foregoing, we have established appropriate procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal information for as long as reasonably necessary to –
Under certain circumstances, you can exercise certain rights provided under applicable laws and regulations in relation to the personal information we hold. These rights include the right to –
We will not be responsible for a breach of personal information which happens due to –